Testimonials

What Our Clients Have to Say

• It has been the best place to handle the hardest thing I have ever done. You and your staff are the best! Your patience has been appreciated. Keep doing what you do!

  – Karen

• First let me thank you for the delicious, fun and festive holiday party last night at the Willows. The spread was very generous and impressive. It conveyed the general tone of respect and care that The Willows extends to its residence and families on a day-day basis. I would love if you would share this letter with your owners/board members, as they need to know the kind of organization they are a part of. As a way of introduction to them, my brother who has Lewy Body Dementia, has lived at The Willows for about a month. He is a retired architect and when I brought him to tour the facility, the word he used when we opened the door to the third floor, was "wow". He had not lost his appreciative eye for quality structures. 'Wow' continues to be my word for our experience over the past month also. Prior to admitting my brother to the facility, my husband and I toured and assessed six other dementia care facilities in the area. The Willows stood out In its homey feel and clear message that "you belong here". The floors are carpeted for the resident's comfort, not vinyl for the staff's convenience, the decorations are interesting and tasteful- the holiday decorating alone was impressive. The units are spacious making room for the resident's loved possessions, and the heart of the floor is the communal dining/activity room with an accessible kitchen for the staff to make sure the food can be warmed if necessary and special meal or snacks can be provided. As in anyone's home, the dining room table is where people connect and reaffirm who they are together. I can see that many of the residents feel comfortable being In this space, that is warm and inviting. The smaller gathering places (on third floor) like in front of the fireplace, in the TV area and the 'lounging area' all say welcome. You have circumvented the temptation to make everything institutionalized for efficiency and have attended to the details that are important to people. Chris, you continue to amaze me with your boundless enthusiasm and responsiveness to meeting the resident's needs. Seeing you as comfortable being up on the unit flipping pancakes, giving a reassuring hug to a distressed resident, and making sure a resident gets In to get their hair cut, as you are managing maintenance issues, staff oversight and office responsibilities, is impressive. It is clear that you recognize the importance of balancing customer satisfaction, staff morale and maintaining a high-quality service. It is the attention to detail that stands out and is obviously impressed upon all the staff. Nadia, the nurse, has amazed me with her immediate familiarity with my brother's medication regimen and immediate attention to any need for changes or instruction to the aides. She greeted me by name the second time I was there- someone who pays attention to the details. The aides have all been kind, caring and responsive. I see them doing nurturing things like braiding someone's hair, making sure they look nicely dressed and residents are treated respectfully. The activity director has won my brother over with her ever-present positivity. Last but not least, I can't say enough how impressed I am with the food. The meals offer variety, well-prepared, generous (sometimes too generous), and delicious food. Not an easy feat In an institutional setting. Everything says loud and clear that residents are valued and top of the priority list. It is obvious that The Willows, and I bet all the other facilities owned/managed by Southview Senior Communities, is committed to quality care that does not give lip service, but actually lives up to your vision and values. This has made the very difficult decision of stepping back from direct care of my brother freeing, as I have absolute confidence that he will be treated, as any of us want our family members treated, with genuine care, respect and dare I say love. Thank you to the top of your organization from the bottom of my heart.

  – Susan Corrado

• Thanks so much for taking the time to tour me today. The building is gorgeous! I love all the light and the great views of the neighborhood. The AL floor is a well-kept secret... I'm going to urge others to take a tour. Thanks again.

  – Tom

• Every time I come to see Mom, I feel some apprehension and often cry on the way home. She is a shell, in many ways, of what she used to be. I pray, just bless our time together - and he does. Today as I was leaving these leaves caught my eye. They had once been something that people would seek out in the fall to appreciate their beauty. They've been blown down in the wind and have disintegrated to a shell. Look, though, now they are intact - all of the veins of life still perfect. I asked a couple of people what they saw in them. "A rotten leaf." To me they are so beautiful in their "earthly imperfection." This to me was one of the many reminders I'm given when things are overwhelming. Mom is intact and beautiful. Every time I watch you be with her I see it. I am so thankful that you are the one who can look at her as the woman she always was, not a shell, but beautiful as those adornments of youth have faded, sometimes more & more every day. I love you for it!

  – Chris

• Thanks so much for all your help so far with our move of Mom.

  – Carolyn

• The best part of our experience was the staff. I hope you know how comforting it was when we all walked away and knew they were cared for. The gals in the Memory Unit do their work like they love the residents. That is something that cannot be taught, it comes from within their hearts - The nursing staff, housekeeping and maintenance & kitchen also are all outstanding also. Thanks for the good experience!

  – Linda C.

• The Willows of Ramsey Hill is a lovely facility and we also appreciated your depth of experience and compassion.

  – S. Moore, family member of resident

• The building is so beautiful, but the people are what make it special. Every one of you bring your talent and caring to work very day. You made us feel like family. My dad and mom loved you and I still do. You took our lemons and made lemonade.

  – Karen S